Proper packaging
To ensure that your items arrive safely and in the same condition as when they were sent, it’s important to pack them securely. Here’s a friendly guide on how to best pack your items to keep them well-protected during their journey.
Understand the importance
of safe packaging
When you send a parcel, it travels through different stages of transportation and automatic handling. By packing your items securely, you not only ensure that they arrive safely, you also avoid potential disappointments and extra expenses.
Using the right packaging
We recommend using hard packaging for hard items and soft packaging for soft items.
When sending a cardboard box, avoid using worn or damp boxes. If you are shipping electronics or other fragile items, we always recommend sending them in their original packaging.
Always choose a box that fits the size of your item while allowing space for protective fillers. A good rule of thumb is to leave about 5 cm (2 inches) of space on all sides of the item for filler material, which can absorb shocks and protect against pressure.
Please note that our sorting facilities cannot account for “fragile” labels or similar warnings.
Protect your items
Use bubble wrap, foam, or other shock-absorbing materials to surround your items inside the box. This is especially important for fragile objects that can break easily. Make sure to fill the box completely so that your goods cannot move during transport.
Special rules for liquids
If you’re shipping liquids, it’s crucial to wrap them in plastic bags or other waterproof packaging. This will prevent leakage, which can damage other items in the box or even ruin the parcel. Close the bags tightly and secure them with tape. Then carefully place them in the box with sufficient filling material around.
Check and double check
Before sealing your parcel, check one last time that everything is well protected and secured. Gently shake the box to make sure nothing moves freely inside. If you can hear or feel movement, open the box and add more filler material.
Seal your parcel well
Use strong tape to seal the box or bag on all openings and edges. This helps ensure that the box stays closed throughout its journey.
By following these tips, you not only help ensure that your items arrive safely, but you also contribute to a more positive experience for the recipient. Remember, a little extra attention and care in packaging can make a big difference.
If you have questions about the best way to package your items, feel free to contact us at kundeservice@dao.as. You can also read our terms and conditions for a more detailed description.
Coverage for damages
If the unfortunate happens and your parcel is damaged while in our care, we cover up to 2,500 DKK per parcel, provided the contents are securely and properly packaged.
The damaged part is reimbursed
As a rule, we cover the part that has been damaged while in our care. Once we inspect the parcel, we also assess whether it can be sent to the recipient or should be returned to the sender, depending on the condition of the contents.
Proper packaging
To be eligible for compensation for a damaged parcel, it must be packaged suitably for transport through a sorting facility and our distribution vehicles.
Read more about safe and secure packaging in our terms and conditions, or contact us for guidance before sending your item.
